Cancellation

Fast returns on your own:

Click on the yellow button "DHL Retourenportal". This will take you to the DHL returns portal, where you can create and print out a free return label.

Please enter your order number in the field "Customer reference" .
Please fill in the following fields with your sender details (these are mandatory fields for DHL):
  • First name and surname
  • Street
  • House number
  • Post code
  • Location
Then click on the red button "Next".

On the next page you can print out the return label as a PDF or scan the corresponding QR code.

DHL return portal

Process of a recall with our support:

  1. You send us the cancellation of your purchase by e-mail, post or fax. Please include the order number or delivery note number, your customer number, your full name and the products to be returned. You can simply use the Cancellation form . We are constantly striving to keep the quality of our products high. We would therefore be happy if you tell us the reason for your recall.
  2. You will receive an e-mail from us with further instructions, the return address and a return slip, which you can print out and place on top of the goods in the package to be returned. This helps us to assign your shipment more quickly. If you don't have a printer at hand, a small slip of paper with the return number from our e-mail would be very helpful.
  3. You hand in the return package to a shipping service provider, ideally a DHL branch.
  4. If everything arrives intact and complete, you will automatically receive a refund using the payment method you selected at the time of purchase. You don't need to do anything else.

Here you can find the Cancellation form as a PDF to download.

Please note the Right of withdrawal , which belongs to the use of this form.